Terms of Service
Last updated: May 8, 2026
IMPORTANT: THIS SERVICE INCLUDES SUBSCRIPTIONS THAT RENEW AUTOMATICALLY. TO AVOID BEING CHARGED, YOU MUST CANCEL BEFORE THE END OF YOUR CURRENT BILLING PERIOD. DELETING YOUR ACCOUNT DOES NOT CANCEL YOUR SUBSCRIPTION.
1. ACCEPTANCE OF TERMS
1.1 These Terms of Service (the "Terms") constitute a legally binding agreement between you ("you", "User") and Applabel LTD, incorporated under the laws of the Republic of Cyprus, with its registered office at Panagioti Tsangari, 14, 1st floor, Flat/Office 1F, 4047, Limassol, Cyprus ("Company", "we", "us", "our"), governing your access to and use of the eliten.ai platform and services available at https://eliten.ai/ (the "Service").
1.2 By accessing or using the Service in any way, including browsing the website, creating an Account, completing the onboarding flow, or purchasing a Subscription, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, including our Privacy Policy incorporated herein by reference. If you do not agree, you must immediately discontinue all use of the Service.
1.3 We reserve the right to amend these Terms at any time. We will provide at least 30 days' advance notice of any material change by email to your registered address and/or by prominent notice within the Service. The updated Terms will be posted on our website with a revised effective date. Your continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you disagree with any change, you must stop using the Service and cancel any active Subscription before the new Terms take effect.
1.4 For the avoidance of doubt, nothing in these Terms limits or excludes any rights you may have under mandatory consumer protection laws in your jurisdiction. In the event of a conflict between these Terms and mandatory applicable law, the mandatory law shall prevail to the extent required.
2. DEFINITIONS
In these Terms, the following capitalised terms have the following meanings:
"Service": the eliten.ai website, platform, API, and all AI-powered tools and features available at https://app.eliten.ai/, together with any mobile or desktop applications we may publish.
"Subscription": a paid, recurring licence to access premium features of the Service.
"Subscription Period": the billing interval selected at purchase (e.g., weekly, monthly, quarterly, or annual)
."Trial": a free or discounted introductory Subscription period offered at the Company's sole discretion.
"User Content": any text, files, prompts, images, audio, or other materials you submit, upload, or otherwise make available through the Service.
"Account": the registered user account you create to access the Service.
"AI Tools": the AI-powered features included in the Service, including but not limited to AI Coach, AI Writer, Humanizer, Content Detector, Summarizer, Translator, Email Writer, Resume Writer, Problem Solver, PDF Editor, Voice-to-Text, and Text-to-Image.
"Output": any content generated by the AI Tools in response to your input.
"Consumer": a natural person using the Service for purposes outside of their trade, business, craft, or profession.
"EEA": the European Economic Area, comprising EU Member States plus Iceland, Liechtenstein, and Norway.
"One-Time Purchase": a single, non-recurring payment for a specified product, either a Lifetime Access Plan or a Credit Pack, that does not create an ongoing billing relationship.
"Lifetime Access Plan": a One-Time Purchase granting perpetual access to the tier of Service features in effect at the time of purchase, subject to these Terms.
"Credit Pack": a One-Time Purchase of a fixed bundle of AI processing credits redeemable against specified AI Tools. Credits are non-expiring unless stated otherwise at checkout.
"Enterprise Agreement": a separate, individually negotiated written contract between the Company and a business customer setting out custom pricing, service levels, invoicing terms, and other bespoke conditions that supplement or override relevant provisions of these Terms.
3. ELIGIBILITY AND USER REPRESENTATIONS
3.1 The Service is intended for businesses (their official representatives) or for individuals who are at least 18 years of age, or the age of majority in their jurisdiction if higher. By using the Service, you represent and warrant that you meet this age requirement.
3.2 The Service is not directed at minors. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and become aware that a minor has created an Account, please contact us immediately at eliten@support-team.app and we will promptly close the Account and delete associated data.
3.3 You represent and warrant that: (a) you have full legal capacity to enter into binding contracts under the laws of your jurisdiction; (b) your use of the Service does not violate any applicable law or regulation; (c) you are not located in, a citizen of, or resident of a country subject to applicable sanctions or trade embargoes (see Section 17); and (d) you are not acting on behalf of any person or entity that is prohibited from using the Service under applicable law.
4. ACCOUNT REGISTRATION
4.1 To access certain features of the Service, you must register and create an Account. You agree to provide accurate, current, and complete information during registration and to promptly update such information if it changes.
4.2 You are solely responsible for maintaining the confidentiality of your Account credentials (username and password) and for all activities that occur under your Account. You must notify us immediately at eliten@support-team.app of any actual or suspected unauthorised access to, or use of, your Account.
4.3 We reserve the right to suspend or terminate your Account if we reasonably believe that any registration information is inaccurate, false, or incomplete, or if you have breached any provision of these Terms.
4.4 Each person may maintain only one Account. You may not create an Account on behalf of another person without their explicit consent. Accounts are personal and non-transferable.
4.5 You are responsible for ensuring that anyone who accesses the Service through your Account complies with these Terms.
5. DESCRIPTION OF SERVICE
5.1 eliten.ai is a web-based AI productivity platform that provides access to a suite of AI-powered tools through a single conversational interface. The platform is designed to help users accomplish real-world tasks using AI without requiring technical expertise.
5.2 The Service currently includes access to the following AI Tools (subject to change):
AI Coach -a personalised assistant that tracks your goals and guides you through tasks step by step;
AI Writer -drafting, editing, and improving written content;
Humanizer -rewriting AI-generated text to sound natural and authentic;
Content Detector -identifying AI-generated or potentially plagiarised text;
Summarizer -condensing long-form content into concise summaries;
Translator -translating content between languages;
Email Writer -composing and refining professional emails;
Resume Writer -creating and improving CVs and cover letters;
Problem Solver -structured reasoning and decision support;
PDF Editor -working with and extracting content from PDF documents;
Voice-to-Text -transcribing spoken audio to written text;
Text-to-Image -generating images from text descriptions.
5.3 The Company reserves the right to modify, add, suspend, or discontinue any feature or tool at any time. Where a change materially reduces the core functionality available, we will provide reasonable advance notice.
5.4 The Service relies on third-party AI model providers and infrastructure services. Availability and performance of the Service are subject to the capabilities, reliability, and availability of those third-party systems. We will use commercially reasonable efforts to maintain Service availability but make no uptime guarantees.
5.5 You are solely responsible for obtaining the hardware, software, and internet connection necessary to use the Service and for all related costs.
6. AI Tools - Important Disclaimers
6.1 Nature of AI Outputs. THE AI TOOLS GENERATE OUTPUTS ALGORITHMICALLY BASED ON YOUR INPUTS. ALL OUTPUTS ARE PROVIDED FOR INFORMATIONAL AND PRODUCTIVITY PURPOSES ONLY. OUTPUTS MAY CONTAIN ERRORS, INACCURACIES, HALLUCINATIONS, BIASES, OR OUTDATED INFORMATION AND SHOULD NOT BE RELIED UPON AS THE SOLE BASIS FOR ANY DECISION.
6.1.2 You are solely responsible for reviewing, verifying, and determining the suitability of any Output before acting upon it. The Company does not review Outputs for accuracy or compliance with any applicable law.
6.2 Not Professional Advice. The Service does not provide legal, financial, medical, psychological, tax, therapeutic, or any other type of regulated professional advice. Nothing generated by the AI Tools constitutes or should be treated as professional advice of any kind. Always consult a suitably qualified professional before making decisions that have legal, financial, medical, or other significant consequences.
6.3 No Guarantee of Results. WE MAKE NO REPRESENTATION OR WARRANTY THAT USE OF THE SERVICE WILL ACHIEVE ANY PARTICULAR RESULT, OUTCOME, IMPROVEMENT, OR OBJECTIVE. RESULTS MAY VARY SIGNIFICANTLY DEPENDING ON INDIVIDUAL CIRCUMSTANCES, THE ACCURACY OF INFORMATION YOU PROVIDE, AND FACTORS BEYOND OUR CONTROL.
6.4 EU AI Act -Transparency Notice (Article 50)
6.4.1 In compliance with Article 50(1) of Regulation (EU) 2024/1689 (the 'EU AI Act'), we notify you that all tools and assistants within the Service -including the AI Coach, AI Writer, and all other AI Tools are ARTIFICIAL INTELLIGENCE SYSTEMS. You are interacting with automated AI software, not with a human being. This disclosure is made even where the AI nature of the interaction may already be apparent from the context of using the Service.
6.4.2 In compliance with Article 50(2) of the EU AI Act, outputs generated by the AI Tools, including text, images, and other synthetic content, are marked in a machine-readable format to indicate that they are artificially generated, to the extent technically feasible and in accordance with applicable implementation standards and the Commission's Code of Practice on Marking and Labelling of AI-generated Content. You should assume that any content produced by the AI Tools constitutes AI-generated content.
6.4.3 The Company acts as a deployer of AI systems under the EU AI Act. We do not develop the underlying AI models used in the Service; those models are provided by third-party AI model providers. Obligations applicable to providers of general-purpose AI models (GPAI) rest with those upstream providers and not with the Company.
6.4.4 None of the AI Tools currently offered by the Service fall within the high-risk AI system categories set out in Annex III to the EU AI Act. The Service is not used or intended to be used for employment decisions, credit assessment, critical infrastructure management, law enforcement, biometric identification, or any other high-risk application.
6.4.5 You retain full human oversight of all AI Outputs. You are responsible for reviewing, verifying, and deciding whether to rely upon or use any Output. The AI Tools are designed to assist you, not to make autonomous decisions that affect your rights or obligations.
7. PLANS, PURCHASES, AND PAYMENT
eliten.ai offers three types of access arrangements: (i) recurring Subscriptions; (ii) One-Time Purchases (Lifetime Access Plans or Credit Packs); and (iii) Enterprise Agreements for business customers. Sections 7.7–7.10 apply to all purchase types.
7.1 Subscription Plans
7.1.1 Recurring Subscriptions provide continuous access to the selected tier of the Service for as long as the Subscription remains active and fees are paid. Available plans, pricing, and included features are described on the eliten.ai website. By completing a purchase, you agree to pay all fees applicable to the plan you select. All prices are displayed in the currency applicable to your region.
7.2 One-Time Purchases
7.2.1 The Company may offer One-Time Purchases as an alternative to recurring Subscriptions. Available types:Lifetime Access Plan - a single payment that grants you perpetual access to the Service feature tier in effect at the time of purchase. Future features added to the platform may be included at the Company's discretion but are not guaranteed. Features designated as separate add-ons or separately priced at the time of purchase are not included unless expressly stated.Credit Pack -a fixed bundle of AI processing credits purchased for a one-time fee. Credits are deducted each time you generate an Output using the AI Tools specified at checkout. Credits do not expire unless an expiry date is stated at the time of purchase. Credits are non-transferable and are linked to your Account only.
7.2.2 One-Time Purchase prices are shown at checkout. Payment is charged in full at the time of purchase confirmation. One-Time Purchases are not subject to automatic renewal and create no ongoing billing obligation.
7.2.3 If the Company discontinues a feature included in your Lifetime Access Plan, we will provide at least 30 days' advance notice. We will, at our discretion, either substitute equivalent functionality or provide a pro-rata credit toward an alternative plan. Discontinuation of ancillary or supplementary features does not entitle you to a refund.
7.2.4 One-Time Purchases are final and non-refundable except as expressly required by mandatory applicable consumer protection law (see Section 9 and our Refund Policy). Partially consumed Credit Packs are non-refundable.
7.3 Enterprise and Custom Contracts
7.3.1 We offer customised access arrangements for business customers requiring volume licences, multi-seat access, dedicated support, custom integrations, or invoiced billing. Enterprise arrangements are governed by a written Enterprise Agreement negotiated separately between the Company and the customer.
7.3.2 Unless the Enterprise Agreement expressly provides otherwise: (a) invoices are due and payable within 30 calendar days of the invoice date; (b) overdue amounts accrue interest at 2% per month or the maximum rate permitted by applicable law, whichever is lower; (c) the Company may suspend access to the Service for any enterprise customer whose account remains more than 14 calendar days past due, without prejudice to any other remedy.
7.3.3 Where a signed Enterprise Agreement conflicts with these Terms, the Enterprise Agreement shall prevail to the extent of the conflict, unless it expressly states that these Terms take precedence.
7.3.4 To enquire about Enterprise pricing or to request a draft Enterprise Agreement, contact us at legal@applabel.tech.
7.4 Purchase Process
7.4.1 To complete any purchase (Subscription or One-Time), you must: (1) select your desired plan or product from those displayed on the website; (2) provide your payment details and confirm the order on the checkout page; (3) receive a confirmation email from us. A binding contract is formed at step (3) when we send the confirmation email. Ensure your registered email address is current so you receive this confirmation.
7.4.2 It is your responsibility to verify that the product, billing period (if applicable), and total price (including applicable taxes) are correct before confirming your purchase. We recommend saving or printing the order confirmation and these Terms for your records.
7.5 Automatic Renewal of SubscriptionsYOUR SUBSCRIPTION RENEWS AUTOMATICALLY AT THE END OF EACH BILLING PERIOD. IF YOU DO NOT CANCEL AT LEAST 24 HOURS BEFORE THE RENEWAL DATE, YOUR PAYMENT METHOD WILL BE CHARGED AGAIN FOR THE NEXT PERIOD AT THE THEN-CURRENT RATE.
7.5.1 By purchasing a Subscription, you expressly authorise the Company and its payment processor, Stripe, Inc., to charge your designated payment method for the applicable fee at the start of each new Subscription Period without further action on your part.
7.5.2 The renewal Subscription Period will be the same length and at the same rate as your initial period, unless you have been notified of a price change under clause 7.8. One-Time Purchases and Enterprise contracts are not subject to this clause.
7.6 Trial Period
7.6.1 We may, at our discretion, offer a free or discounted Trial for Subscription plans. The specific duration and terms will be communicated at sign-up. Trial offers are available to new users only and may not be combined with other promotional offers.
7.6.2 UNLESS YOU CANCEL AT LEAST 24 HOURS BEFORE THE END OF YOUR TRIAL PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY CONVERT TO A PAID SUBSCRIPTION AND YOUR PAYMENT METHOD WILL BE CHARGED THE APPLICABLE FEE. Cancel via your account settings before the trial ends. Charges after the trial expires are non-refundable except as required by applicable law.
7.7 Payment Processing
7.7.1 All consumer and One-Time Purchase payments are processed by Stripe, Inc. By providing your payment details, you represent and warrant that you are authorised to use that payment method and that the details are accurate and complete. Payment is charged at the time of purchase confirmation and at the start of each renewal period. We do not store full card details on our servers.
7.7.2 Your use of Stripe is subject to Stripe's own Terms of Service and Privacy Policy (https://stripe.com/legal). By completing a purchase you also agree to Stripe's terms.
7.7.3 If a payment fails, we will notify you and may retry the charge. If payment cannot be collected after reasonable attempts, we may suspend or terminate your access until all outstanding amounts are settled. We are not liable for fees or penalties imposed by your bank or card issuer in connection with failed payments.
7.8 Price Changes. We reserve the right to change Subscription fees at any time. We will provide at least 30 days' advance written notice of any price increase by email to your registered address. If you do not accept the new price, you may cancel your Subscription before the change takes effect and retain access for the remainder of your paid period. Continued use after a price change constitutes acceptance of the new rate. Price changes do not affect the purchase price of a previously purchased One-Time Purchase or a fixed-price Enterprise Agreement.
7.9 Taxes and Duties. Displayed prices may be exclusive of VAT, GST, sales tax, or other applicable taxes. Where required by law, applicable taxes will be added at checkout and shown before you confirm. You are responsible for all applicable taxes. For Enterprise customers, tax treatment will be set out in the Enterprise Agreement or applicable invoice. If you hold a valid tax exemption, provide a current exemption certificate to legal@applabel.tech before purchase.
7.10 No Refunds - Important
7.10.1 ALL PURCHASES - SUBSCRIPTIONS, ONE-TIME PURCHASES, AND ENTERPRISE FEES - ARE FINAL AND NON-REFUNDABLE, EXCEPT AS EXPRESSLY SET OUT IN SECTION 9 (REFUND POLICY) OR AS REQUIRED BY MANDATORY APPLICABLE LAW.
7.10.2 You acknowledge that: (a) digital services are made available immediately upon purchase confirmation; (b) the Service delivers value through continuous AI processing; and (c) you are not entitled to a refund solely because you did not use the Service, changed your mind, or did not achieve a particular result.
7.10.3 Promotional, discounted, and Trial-converted fees are non-refundable. Partial use of any Subscription Period or Credit Pack does not entitle you to a partial refund.
8. CANCELLATION
8.1 You may cancel your Subscription at any time through your account settings on the website, or by contacting us at eliten@support-team.app. To be effective for the current Subscription Period, cancellations must be submitted at least 24 hours before the next scheduled renewal date.
8.2 Cancellation will take effect at the end of your then-current Subscription Period. You will retain full access to the Service until that date. No partial refunds are provided for unused portions of a paid Subscription Period, except as provided in Section 9 or as required by applicable mandatory law.
8.3 Important: Deleting your Account does not automatically cancel your Subscription. You must explicitly cancel your Subscription through your account settings or by contacting eliten@support-team.app to stop future charges.
8.4 We reserve the right to suspend or terminate your Subscription and/or Account at any time for breach of these Terms. In the event of termination by us without cause, we will issue a pro-rata refund for any unused prepaid portion of your Subscription Period.
8.5 One-Time Purchases (Lifetime Access Plans and Credit Packs) are not 'cancelled' in the same sense as Subscriptions - there is no recurring charge to stop. Access under a Lifetime Access Plan continues unless your Account is terminated. Unused credits in a Credit Pack remain available until consumed or until your Account is closed. See Section 9 for the limited circumstances in which One-Time Purchase fees may be refunded.
8.6 Enterprise Agreements are terminated in accordance with the termination provisions of the applicable Enterprise Agreement. In the absence of express termination provisions, either party may terminate the Enterprise Agreement on 60 days' written notice.
9. Refund Policy
A standalone Refund Policy document is available at https://eliten.ai/. This Section 9 provides a summary. In the event of any conflict, the standalone Refund Policy prevails.
9.1 General Rule
9.1.1 As set out in Section 7.10, all purchases - Subscriptions, One-Time Purchases, and Enterprise fees - are generally non-refundable. This policy reflects the nature of digital services that are made available immediately and consumed on an ongoing basis.
9.2 Statutory Right of Withdrawal (EU/EEA Consumers)
9.2.1 If you are a Consumer in the European Union or European Economic Area (EEA), you have a statutory right to withdraw from a distance or off-premises contract within 14 calendar days of the date of the contract, without giving any reason (the 'Withdrawal Period').
9.2.2 By completing your purchase and checking the relevant box at checkout (or by accessing and using the Service immediately after purchase), you expressly request that we begin providing the Service before the end of the 14-day Withdrawal Period, and you acknowledge that you thereby waive your right of withdrawal once the Service has been fully performed. Where the Service has been partially performed when you withdraw, we will deduct from any refund a proportionate amount corresponding to the Service already provided up to the time you communicated your withdrawal.
9.2.3 To exercise your right of withdrawal (where it has not been waived as described above), you must send us a clear, unequivocal written statement before the end of the Withdrawal Period, using the Model Withdrawal Form below or any other clear statement. Send your withdrawal notice to eliten@support-team.app.MODEL WITHDRAWAL FORM (Annex I, Part B -Directive 2011/83/EU) - Complete and return only if you wish to withdraw from the contract
To: Applabel LTD, Panagioti Tsangari, 14, 1st floor, Flat/Office 1F, 4047, Limassol, Cyprus
Email: eliten@support-team.appapplabel@support-team.appI/We (*) hereby give notice that I/We (*) withdraw from my/our contract for the provision of the following service:
Service: eliten.ai Subscription
Ordered on / payment confirmed on: ___________________________
Name of consumer(s): ___________________________
Address of consumer(s): ___________________________
Signature (required only if this form is submitted on paper):
___________________________
Date: ___________________________
(*) Delete as appropriate.
9.3 UK Consumers
9.3.1 If you are a Consumer in the United Kingdom, you have equivalent statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. The same waiver mechanism as described in clause 9.2.2 applies. To exercise your right of cancellation (where not waived), contact us at eliten@support-team.app within 14 days of the date of your contract.
9.4 Other Refund Requests
9.4.1 Outside of statutory rights, all refund requests will be evaluated on a case-by-case basis at our sole discretion. To request a refund, contact us at eliten@support-team.app with your account email address, order confirmation, and a clear description of the issue. We aim to respond within 10 business days.
9.4.2 Approved refunds will be processed within 5-10 business days and credited to your original payment method. We are not responsible for any additional delay caused by your bank or card issuer.
10. USER-GENERATED CONTENT
10.1 Your Content and Ownership. You retain full ownership of all User Content you submit to the Service. We claim no intellectual property rights over your User Content. You are solely responsible for all User Content you submit, including its accuracy, legality, and appropriateness.
10.2 Licence Grant to Company
10.2.1 By submitting User Content, you grant the Company a limited, non-exclusive, worldwide, royalty-free, sublicensable licence to host, store, reproduce, process, transmit, display, and create derivative works of your User Content, but only to the extent necessary to: (a) provide and operate the Service; (b) improve and develop the Service's features, subject to your Privacy Policy rights; and (c) comply with legal obligations.
10.2.2 We do not use your User Content to train AI models without your explicit, separately obtained consent. Our data practices are described in full in our Privacy Policy.
10.3 Your Representations Regarding User Content. By submitting User Content, you represent and warrant that: (a) you own or have obtained all necessary rights, licences, consents, and permissions to submit the User Content and to grant the licence above; (b) the User Content does not infringe any intellectual property, privacy, publicity, or other rights of any third party; (c) the User Content does not contain any false, misleading, or deceptive material; and (d) the User Content complies with applicable law and these Terms.
10.4 Removal. We reserve the right, but assume no obligation, to review, monitor, moderate, edit, or remove any User Content that we reasonably believe violates these Terms or applicable law, at any time and without notice. Removal of User Content does not affect the Company's right to pursue any other remedies.
11. INTELLECTUAL PROPERTY
11.1 Company's Property. The Service and all its content, features, and functionality, including but not limited to software, algorithms, source code, designs, logos, trademarks, text, graphics, and database rights, are owned by or licensed to Applabel LTD and are protected by applicable intellectual property laws worldwide. Nothing in these Terms grants you any rights in or to the Company's intellectual property except as expressly set out herein.
11.2 Limited Licence to You. Subject to these Terms and timely payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service solely for your own lawful, non-commercial personal purposes. This licence does not include the right to: resell or commercially exploit the Service; copy, adapt, or create derivative works of the Service or any part thereof; or use the Service for the benefit of any third party.
11.3 AI-Generated Outputs. Subject to these Terms, you may use Outputs generated by the AI Tools for your own personal or commercial purposes. The Company makes no claim of ownership over such Outputs. However, you acknowledge that: (a) similar or identical Outputs may be generated for other users; (b) the Company does not represent that your use of any Output will not infringe third-party rights; and (c) you assume all risk associated with relying on or using any Output.
11.4 Feedback. If you voluntarily provide any feedback, ideas, suggestions, or recommendations regarding the Service ('Feedback'), you grant the Company an irrevocable, perpetual, royalty-free, worldwide licence to use, incorporate, and exploit such Feedback in any manner, without any obligation of compensation or attribution to you
12. PROHIBITED USES AND USER CONDUCT
12.1 Prohibited Uses
12.1.1 You agree not to use the Service, and not to permit or enable any third party to use the Service, in any manner that:
(a) is unlawful, fraudulent, deceptive, threatening, abusive, harassing, defamatory, obscene, hateful, invasive of another person's privacy, or otherwise objectionable;
(b) infringes, misappropriates, or violates any intellectual property rights, privacy rights, publicity rights, or other proprietary rights of any person or entity;
(c) involves reproducing, selling, reselling, or commercially exploiting any portion of the Service without our prior written consent;
(d) involves the submission of false, misleading, or deceptive content or the creation of a false identity or impersonation of any person or entity;
(e) involves sending unsolicited communications, spam, junk mail, chain letters, or any form of unauthorised advertising or promotional material;
(f) involves the unauthorised collection, harvesting, or scraping of personal data or other content from the Service;
(g) attempts to probe, scan, test the vulnerability of, or circumvent any security measure protecting the Service or related systems or networks;
(h) involves the introduction of viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful code or material;
(i) uses any robot, spider, crawler, scraper, automated script, or other automated means to access, interact with, or extract data from the Service in a manner that exceeds normal personal use or is not authorised;
(j) attempts to decompile, reverse engineer, disassemble, decrypt, or otherwise derive the source code, underlying algorithms, or trade secrets of the Service;
(k) uses the Service, or any Output derived from it, to develop a competing product, service, or platform;
(l) interferes with or disrupts the integrity or performance of the Service or the systems or networks connected to it;
(m) circumvents, disables, or otherwise interferes with features that prevent or restrict the use or copying of any content;
(n) uses the Service to generate, distribute, or facilitate the distribution of child sexual abuse material, non-consensual intimate images, or any other content that sexually exploits or harms minors;
(o) uses the Service to generate disinformation, propaganda, or content designed to manipulate elections, public opinion, or political processes;
(p) uses the Service in a manner that violates any applicable export control laws or sanctions regulations (see Section 17);
(q) uses the Service to create, train, or improve any AI or machine learning model without our prior written consent;
(r) otherwise violates these Terms or any applicable local, national, or international law or regulation.
12.2 Conduct Toward Our Team. We expect all users to engage with our customer care representatives and other staff in a respectful and professional manner. We will not tolerate abusive, threatening, discriminatory, or harassing conduct directed at any member of our team. We reserve the right to suspend or terminate your Account immediately, without refund, if you engage in such conduct.
12.3 Consequences of Violation. Violation of this Section may result in immediate suspension or termination of your Account without notice. We reserve the right to report any illegal activity to appropriate law enforcement authorities and to cooperate with any investigation.
13. COPYRIGHT AND DMCA NOTICE PROCEDURE
13.1 Respect for Copyright .We respect the intellectual property rights of others and expect users of the Service to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law, including the US Digital Millennium Copyright Act ('DMCA'), and EU Directive 2019/790 on copyright in the Digital Single Market.
13.2 Reporting Infringement
13.2.1 If you believe that content available on or through the Service infringes your copyright, please send a written notice to our designated contact at legal@applabel.tech containing the following information:
(a) your full name and contact information (address, telephone number, and email address);
(b) identification of the copyrighted work(s) claimed to have been infringed;
(c) identification of the material claimed to be infringing, with sufficient detail to allow us to locate it on the Service;
(d) a statement that you have a good-faith belief that the use of the material in the manner complained of is not authorised by the copyright owner, its agent, or applicable law;
(e) a statement that the information in your notice is accurate, and, under penalty of perjury (where applicable), that you are the copyright owner or authorised to act on the copyright owner's behalf;
(f) your physical or electronic signature (or the signature of the person authorised to act on behalf of the copyright owner).
13.3 Counter-Notification. If you believe that content removed in response to a copyright notice is not infringing, you may send a counter-notification to legal@applabel.tech including the information required by applicable law. We will process valid counter-notifications in accordance with the DMCA and applicable EU law.
13.4 Repeat Infringers. In appropriate circumstances, we will disable or terminate the Accounts of users who are repeat infringers of intellectual property rights.
14. DISCLAIMER OF WARRANTIES
14.1 THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, TITLE, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
14.2 WE DO NOT WARRANT THAT: (a) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (b) ANY OUTPUT WILL BE ACCURATE, RELIABLE, COMPLETE, CURRENT, OR SUITABLE FOR ANY PURPOSE; (c) ANY ERRORS OR DEFECTS WILL BE CORRECTED; (d) THE SERVICE OR SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (e) THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.
14.3 EEA/UK/SWITZERLAND -CONFORMITY OBLIGATIONS: Where you are a Consumer in the EEA, UK, or Switzerland, the above disclaimers do not exclude or limit any non-excludable rights or guarantees you may have under applicable consumer protection or digital content legislation, including Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, the UK Consumer Rights Act 2015, or equivalent Swiss legislation. To the extent the Service constitutes digital content or a digital service under applicable law, the Company remains responsible for ensuring the Service conforms to the contract as required by such legislation.
14.4 AUSTRALIAN CONSUMERS: Nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law (ACL) that cannot lawfully be excluded or limited. Where the ACL applies, our liability for a failure to comply with a non-excludable consumer guarantee is limited, to the extent permitted by law, to the resupply of the Service or the payment of the cost of having the Service resupplied.
15. LIMITATION OF LIABILITY
15.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, SAVINGS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE LEGAL THEORY AND WHETHER OR NOT THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15.2 IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (a) THE TOTAL SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO THE COMPANY IN THE TWELVE (12) CALENDAR MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (b) ONE HUNDRED EUROS (€100).
15.3 CALIFORNIA USERS - SECTION 1542 WAIVER: If you are a California resident, you waive your rights under California Civil Code §1542, which states: 'A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favour at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.'
15.4 NOTHING IN THESE TERMS LIMITS OR EXCLUDES THE COMPANY'S LIABILITY FOR: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot lawfully be excluded or limited under applicable consumer protection law, including the Cyprus Consumer Protection Law, EU consumer legislation, the UK Consumer Rights Act 2015, or the Australian Consumer Law.
16. INDEMNIFICATION
16.1 You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, agents, contractors, licensors, and successors from and against any and all claims, liabilities, damages, judgements, awards, losses, costs, expenses, and fees (including reasonable legal and professional fees) arising out of or relating to: (i) your use of the Service in violation of these Terms or applicable law; (ii) your User Content; (iii) your violation of any third-party rights, including intellectual property rights or privacy rights; or (iv) your breach of any representation or warranty made in these Terms.
16.2 This indemnification obligation will survive any termination of these Terms and your use of the Service.
17. INTERNATIONAL USE AND EXPORT CONTROLS
17.1 The Service is operated by a Cyprus-registered company and is designed to be accessible globally. However, the Service may not be available in all countries, and certain features may be restricted based on your location. It is your sole responsibility to ensure that your access to and use of the Service is lawful under the laws of your jurisdiction.
17.2 The Service may be subject to export control laws and regulations of the Republic of Cyprus, the European Union, and other jurisdictions, including the US Export Administration Regulations (EAR) and applicable UN, EU, US, and UK sanctions regimes.
17.3 You represent and warrant that you are not: (a) located in, a citizen or resident of, or accessing the Service from a country or territory subject to comprehensive sanctions by the EU, UK, UN, or US (including, as of the date of these Terms, Cuba, Iran, North Korea, Syria, Russia, Belarus, and the Crimea, Donetsk, and Luhansk regions of Ukraine); (b) listed on any EU, UK, UN, or US government list of prohibited, restricted, or specially designated parties; or (c) accessing or using the Service for any purpose prohibited by applicable export control or sanctions laws, including the development, design, production, or stockpiling of chemical, biological, nuclear, or radiological weapons or missile technology.
17.4 We reserve the right to restrict, suspend, or terminate access to the Service for any user located in a restricted territory, without prior notice and without any obligation to refund fees already paid, to the extent required by applicable law.
17.5 If you access the Service from a jurisdiction other than Cyprus, you do so on your own initiative and are solely responsible for compliance with all applicable local laws and regulations. We make no representation that the Service complies with the laws of any jurisdiction other than Cyprus and the EU.
18. GOVERNING LAW AND DISPUTE RESOLUTION
18.1 Governing Law. These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law principles.
18.2 Jurisdiction-Specific Provisions
18.2.1 EEA, UK, AND SWITZERLAND - CONSUMER RIGHTS: If you are a Consumer in the EEA, UK, or Switzerland, the choice of Cyprus law as governing law does not deprive you of the protection afforded to you by the mandatory provisions of the consumer protection law of your country of habitual residence.
18.2.2 QUEBEC, CANADA: If you are a consumer in Quebec, Canada, the parties acknowledge that they have required these Terms to be drawn up in English. Les parties reconnaissent avoir exigé que la présente convention soit rédigée en anglais.
18.2.3 AUSTRALIA: If you are an Australian Consumer, nothing in these Terms modifies or excludes the application of any provision of the Australian Consumer Law, including the provisions relating to consumer guarantees and unfair contract terms.
18.3 Informal Dispute Resolution
18.3.1 In the event of any dispute, controversy, or claim arising out of or in connection with these Terms or the Service ('Dispute'), you agree to first contact us at eliten@support-team.app and provide a written description of the Dispute, together with sufficient information to allow us to understand and respond to it. We will acknowledge your communication within 5 business days and will use commercially reasonable efforts to resolve the Dispute informally within 30 days. Neither party may commence formal proceedings until this informal resolution process has been completed, except where urgent interim relief is required.
18.4 International Arbitration (Non-Consumer Disputes)
18.4.1 For Disputes between the Company and business users or non-Consumer users that cannot be resolved informally under clause 18.3, the parties agree to submit the Dispute to final and binding arbitration administered by the London Court of International Arbitration (LCIA) under the LCIA Arbitration Rules in force at the time the arbitration is commenced.
18.4.2 The seat of arbitration shall be London, England. The arbitration shall be conducted in the English language before a sole arbitrator. The arbitrator's decision shall be final and binding and may be enforced in any court of competent jurisdiction.
18.4.3 Notwithstanding the foregoing, either party may apply to any court of competent jurisdiction for urgent injunctive or other interim equitable relief to preserve its rights pending the outcome of arbitration.
18.5 Consumer Disputes, Courts
18.5.1 For Disputes brought by Consumers (including Consumers in Cyprus and the EEA), you may bring a claim before the courts of the Republic of Cyprus (Limassol district) or, if you are a Consumer in the EEA, UK, or Switzerland, before the courts of your country of habitual residence, as described in clause 18.2.1.
18.6 Class Action and Collective Action Waiver
18.6.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, CONSOLIDATED, OR PRIVATE ATTORNEY GENERAL PROCEEDING. The arbitrator (or court, as applicable) may not consolidate more than one person's claims or preside over any form of class or representative proceeding. If this waiver is found to be unenforceable, then the entirety of clause 18.4 shall be void, and the Dispute shall be resolved by courts of competent jurisdiction.
18.7.2 This clause 18.7 does not apply where prohibited by applicable consumer protection law in your jurisdiction. In particular, nothing in this clause limits any right you may have to participate in a collective redress procedure available under mandatory law in your country of habitual residence.
19. Electronic Communications and Signatures
19.1 By creating an Account and using the Service, you consent to receive communications from us electronically, including via email to your registered address and/or via notices posted within the Service. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law.
19.2 You further consent to the use of electronic signatures. By clicking 'I agree', 'Accept', 'Subscribe', 'Confirm', or any similar button on the Service, or by otherwise manifesting your assent to these Terms electronically, you are signing these Terms electronically and agree that your electronic signature is the legal equivalent of your manual signature. Electronic signatures shall have the same legal force and effect as a handwritten signature under applicable law.
19.3 Notices from you to us must be sent by email to eliten@support-team.app or legal@applabel.tech (as applicable) or in writing to our registered address. Notices are deemed received by us on the next business day following transmission.
19.4 Notices from us to you will be sent to the email address associated with your Account and will be deemed received 24 hours after the email is sent, provided there is no bounce notification or delivery error.
19.5 It is your responsibility to ensure that your registered email address is current and that emails from us are not filtered as spam. We recommend that you add support@applabel.tech to your email contacts.
20. Force Majeure
20.1 The Company shall not be in breach of these Terms, nor liable for any failure or delay in performing any of its obligations, to the extent that such failure or delay results from circumstances beyond its reasonable control, including but not limited to: acts of God; war; terrorism; civil disorder; pandemics or epidemics; governmental or regulatory action; embargoes; natural disasters; power or internet outages; failures or acts or omissions of third-party providers or infrastructure operators; or industrial disputes not involving the Company's own workforce.
20.2 In such circumstances, the Company will use commercially reasonable efforts to minimise the impact on the Service and to resume full performance as soon as reasonably practicable. Where a force majeure event continues for more than 30 consecutive days and materially impairs the Service, you may cancel your Subscription and receive a pro-rata refund of any prepaid unused fees.
21. Termination
21.1 We may suspend or terminate your Account and/or access to the Service at any time, with or without prior notice, for any reason including but not limited to: material breach of these Terms; conduct harmful to other users or the Company; non-payment of fees; requests from law enforcement or regulatory authorities; or circumstances where continued provision of the Service would expose the Company to legal liability.
21.2 You may close your Account at any time by contacting us at support@applabel.tech. Closure of your Account does not cancel an active Subscription; you must separately cancel your Subscription as described in Section 8 to avoid future charges.
21.3 Upon termination of your Account: (a) your right to access the Service ceases immediately; (b) your personal data will be handled in accordance with our Privacy Policy and applicable data protection law; (c) you may request deletion of your personal data by exercising your rights under Section 13 of our Privacy Policy. Sections 11, 13, 14, 15, 16, 18, 19, and 22 survive termination.
22. General Provisions
22.1 Entire Agreement. These Terms, together with our Privacy Policy and any other policies or agreements incorporated herein by reference, constitute the entire agreement between you and the Company with respect to the Service and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.
22.2 Severability. If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if not possible, severed from these Terms, without affecting the validity and enforceability of the remaining provisions.
22.3 No Waiver. The failure of the Company to enforce any right or provision of these Terms on any occasion shall not constitute a waiver of that right or provision. A waiver of any breach shall not be construed as a waiver of any subsequent breach of the same or any other provision.
22.4 Assignment. You may not assign, transfer, or delegate any of your rights or obligations under these Terms to any third party without our prior written consent. The Company may assign or transfer these Terms, in whole or in part, to any affiliate or successor entity (for example, in connection with a merger, acquisition, corporate restructuring, or sale of assets), without your consent. In such event, we will notify you of the assignment and the new entity will be bound by these Terms. If you find the assignment materially detrimental, you may terminate your Account and receive a pro-rata refund of any prepaid unused fees.
22.5 Relationship of the Parties. Nothing in these Terms creates or implies any partnership, joint venture, agency, employment, or fiduciary relationship between you and the Company. You do not have authority to bind the Company in any way.
22.6 Language. These Terms are drafted in the English language. Any translation is provided for convenience only and the English version shall prevail in the event of any inconsistency or conflict between versions. Where mandatory local law requires that Terms be provided in a local language, the local language version shall prevail only to the extent required by such law.
22.7 Contact. If you have any questions, complaints, or comments about these Terms or the Service, please contact us:
Applabel LTDPanagioti Tsangari, 14, 1st floor, Flat/Office 1F, 4047, Limassol, Cyprus
General enquiries: eliten@support-team.appsupport@applabel.techLegal / Privacy: legal@applabel.techWebsite: https://app.eliten.ai/
23. EU AI ACT COMPLIANCE
23.1 The Company operates in compliance with Regulation (EU) 2024/1689 of the European Parliament and of the Council on Artificial Intelligence (the 'EU AI Act'), which entered into force on 1 August 2024 and whose substantive provisions apply on a phased basis. This Section sets out the Company's position under the EU AI Act and is provided as a transparency statement for users.
23.2 Company's Role -Deployer
23.2.1 The Company is a deployer of AI systems under the EU AI Act. We integrate and deploy AI models developed and provided by third-party AI model providers (such as, without limitation, large language model API providers) to offer the AI Tools within the Service. We do not develop, train, or fine-tune the underlying AI models used in the Service.
23.2.2 As a deployer, the Company's obligations under the EU AI Act are distinct from -and generally lighter than -those applicable to providers of general-purpose AI models (GPAI). The GPAI obligations under Chapter V of the EU AI Act (including technical documentation, copyright compliance, and training data summaries) rest with the upstream AI model providers, not with the Company.
23.3 Risk Classification -Minimal and Limited Risk
23.3.1 The AI Tools offered in the Service have been assessed against the risk classification framework set out in the EU AI Act. None of the AI Tools fall within the prohibited AI practices listed in Article 5 of the EU AI Act. None of the AI Tools fall within the high-risk AI system categories listed in Annex III to the EU AI Act.
23.3.2 In particular, the Service is not used or intended for: (a) biometric identification or categorisation of natural persons; (b) management or operation of critical infrastructure; (c) decisions affecting access to education or vocational training; (d) employment, worker management, or access to self-employment; (e) access to and enjoyment of essential private or public services and benefits; (f) law enforcement; (g) migration, asylum, or border control; or (h) administration of justice or democratic processes.
23.3.3 Conversational AI tools within the Service (including the AI Coach) are classified as limited-risk AI systems subject to the transparency obligations of Article 50(1) of the EU AI Act. AI tools that generate synthetic text, images, or audio (including AI Writer, Text-to-Image, Humanizer, and Email Writer) are subject to Article 50(2) obligations regarding machine-readable content marking.
23.4 Transparency Obligations (Article 50)
23.4.1 Article 50(1) -Interaction with AI: As required by Article 50(1) of the EU AI Act, we inform you that all interactive tools and assistants within the Service are AI systems. You are interacting with automated artificial intelligence software, not with a human being. This disclosure is made explicitly and unambiguously.
23.4.2 Article 50(2) -Marking of AI-generated content: The Company is committed to implementing machine-readable marking of AI-generated outputs in accordance with Article 50(2) of the EU AI Act and the Commission's Code of Practice on Marking and Labelling of AI-Generated Content. Technical implementation is ongoing and will be completed in accordance with applicable deadlines. In the interim, all content produced by the AI Tools should be treated as AI-generated content.
23.4.3 Article 50(4) -AI-generated text in the public interest: The Company does not deploy the Service for the purpose of informing the public on matters of public interest. The AI Tools are designed for personal productivity and commercial tasks only. Article 50(4) disclosure obligations for AI-generated text published for public interest purposes do not apply to the Service in its current form.
23.5 Human Oversight. In accordance with the EU AI Act's principle of human oversight and the Company's obligations as a deployer, the Service is designed to assist users rather than to make autonomous decisions affecting their rights or legal position. You retain full control over whether to rely upon, act on, or use any Output generated by the AI Tools. No AI Tool in the Service makes binding decisions on your behalf without your explicit instruction and review.
23.6 Fundamental Rights and Non-Discrimination
23.6.1 The Company has assessed that the AI Tools do not pose a significant risk to the fundamental rights of users. The AI Tools are not used for profiling, automated decision-making with legal or similarly significant effects, or any application that could discriminate against individuals on the basis of protected characteristics.
23.6.2 We monitor the outputs of AI Tools for potential biases and quality issues and work with our AI model providers to address any identified concerns. Users who believe that an AI Output was biased, discriminatory, or otherwise inappropriate may report it to support@applabel.tech.
23.7 Incident Reporting. If we become aware of a serious incident involving the AI Tools -meaning an incident that results in, or may reasonably be expected to result in, death, serious harm to health, serious adverse effects on fundamental rights, or significant disruption to critical services -we will report it to the competent national supervisory authority in accordance with Article 73 of the EU AI Act (for deployers of high-risk systems) or as otherwise required by applicable law. As our AI Tools are not currently classified as high-risk, proactive incident reporting obligations under Annex III do not apply, but we will act responsibly in the event of any serious unexpected outcomes.
23.8 Changes in Use. If the Company materially changes the intended purpose of any AI Tool in a manner that could alter its risk classification under the EU AI Act -for example, by introducing features that involve employment decision-support, creditworthiness assessment, or other activities listed in Annex III -the Company will conduct a fresh risk assessment and update these Terms and its compliance documentation accordingly before making such changes available to users.
23.9 Contact for AI Act Enquiries. If you have questions about the Company's compliance with the EU AI Act, wish to report a concern about an AI Tool, or wish to exercise any right provided under the EU AI Act, please contact us at legal@applabel.tech. We will respond within 30 calendar days.